Community Navigator

POSITION DESCRIPTION

The Community Navigator will work with a team of dedicated bilingual Community Outreach Workers from different ethnic backgrounds to serve the program’s needs. Responsibilities will include but are not limited to street-level outreach and relationship building, providing holistic and culturally competent support services to victims of crime and their families, facilitating conflict mediation, and leading cross-cultural training that leads to healing and racial solidarity.

DUTIES AND RESPONSIBILITIES

• Conduct street-level outreach during the day to increase visibility and deepen relationships with Chinese residents and merchants in SF’s high-need neighborhoods –Chinatown, Vis Valley, Bayview, Tenderloin, and communities of color.
• Expand and leverage other outreach programs, such as the Street Violence Intervention Program, which is aligned with our coalition’s values, to conduct multi-cultural street outreach in Chinatown and different high-need districts.
• Provide holistic and culturally competent services to victims of crime and their families, centering their healing and their physical and mental health needs, daily necessities, housing and employment, etc.
• Work with other CYC programs and community service providers to provide effective and comprehensive services.
• Provide mediation in response to community conflicts and facilitate meetings with related parties during the intervention/reintegration processes.
• Build with other people of color organizations by leading cross-cultural training that centers on healing and racial solidarity.
• Build community relationships and trust between the two communities to address the Black and Chinese tensions, which will help frame our alternative solutions to the community.
• Participate in trainings, team meetings, and community meetings as necessary.
• Develop cooperative relationships with law enforcement, parents and families, collaborative agencies, and other service providers.
• Maintain accurate documentation and statistics on client services and produce monthly reports for granting agencies.
• Support events, activities, and other projects that promote violence prevention and reduction in the Asian community.
• Other duties as assigned by the Management.
• Outreach to youth, community members, and schools.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in social services or related areas plus a minimum of one year of case management experience or coaching experience.
• Experience in conducting interviews and assessments with youth and parents.
• Experience in conducting workshops for youth and parents.
• Experience in coaching any youth sports team.
• Ability to work with ethnically diverse groups of low-income youth and English learners to support their social and emotional needs during transition.
• Bilingual/bicultural in Chinese/other Asian languages and English preferred.
• Knowledge of the San Francisco Juvenile Justice System.
• Ability to work as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment.
• Strong interpersonal skills in working with youth, parents, and probation officers.
• Knowledge of community-based agencies serving youth in San Francisco.
• Excellent verbal and written communication skills.
• Strong organizational and collaboration skills.
• Willingness to work some evenings and weekends.
• Able to lift or move at least 2Slbs.
• Commitment to taking regular COVID-19 health tests as required by the program health and safety plan and guidelines